Who Are We?

Flyer is a rapidly growing FinTech company building cloud-based software for asset managers and advisors to excel in trading and better manage wealth. Our customers are RIAs, hybrid RIAs, Asset Managers, TAMPs and large scale technology platforms in the asset management and wealth advisory marketplace. Flyer delivers front-end and back-end solutions via SaaS & API technologies to deliver scalable and robust portfolio and trade order management tools on our network connected to hundreds of the leading brokers and custodians. Flyer has offices in New York City and Hyderabad, India.

Who Are We Looking For?

Flyer is looking to grow our support & operations team by adding a mid or senior level client & application support specialist. Your role will require you to support both new and existing clients who leverage Flyer trading solutions which include the Flyer Trading Network (FTN), the Co-Pilot portfolio & order management platform, FIX enterprise software, and Flyer APIs. Co-Pilot is our portfolio trading platform for wealth and asset managers to create and execute trades at scale and across with a level of sophistication and control uncommon in legacy trading systems.  Depending on qualifications, remote work can be considered, though the preference is to locate in our NYC office.

Your role will encompass the whole trading lifecycle as well as a broad range of asset/security types including equities, mutual funds, options and fixed income. Your role will be as the primary point of contact for application support, end-user training on the Co-Pilot User Interface, validation of daily platform data readiness, and general inbound support requests from users.  In this capacity you will also coordinate frequently with clients and internally with multiple teams.

This role is for an individual with strong industry knowledge and customer service skills, looking for a challenging and varied role in a rapidly growing firm.

This is an excellent opportunity for someone with 3 to 10 years of experience who wants direct interaction with clients & portfolio trading systems, and a career pathway in operations, product management and account management.

Roles and Responsibilities

• Client support and daily operations responsibilities include: responding to client support inquiries, emails, tickets; monitoring and supporting Portfolio Management & Order Management clients, API clients, FIX connections, risk gateways; and custom client workflows & integrations
• Addressing immediate needs of clients, resolving issues independently and working with other teams within the organization to ensure timeliness of issue resolution
• Direct involvement in onboarding new clients from contract signing to go-live, including new Portfolio Management, Compliance Management, and/or Order Management clients and their FIX connections
• Creating and maintaining documentation regarding operating procedures, client profiles, support history, client FAQ’s, etc.
• Working with global customers and Flyer engineering teams on project requirements, product enhancements, product management, product releases, and production deployments
• Project management of client requirements, integrations, and support issues through entire issue lifecycle including working with product development, QA, or the systems & networking team
• Work collaboratively, interactively, and cooperatively with Product, QA, Development, Account Management, and Sales teams to achieve common client and business objectives
• Release and patch communication management of Flyer products & services to software license clients and hosted production clients
• Mentor junior support & operations group members and foster a culture of continuously improving capabilities across the team

Tech Stack and Tools Employed by Flyer (familiarity particularly useful):

• UNIX/Linux
• Databases (MySQL preferable)
• Amazon Web Services (Elastic Compute, RDS, Athena, S3)
• REST/JSON, Groovy programming, XML
• FTP, Socket and Network Programming
• Scripting Languages: Perl, Bash, Python, etc.
• Atlassian Products: JIRA, Confluence, Service Desk
• Microsoft Office Suite (including Visio)
• Virtual Environments

Eligibility

• 3 to 10 years’ experience in client & application support, technical client onboarding, client conversions or implementation in the electronic trading industry
• Proficient in Linux/Unix systems, scripting languages, and databases
• Excellent written and verbal communication skills, demonstrating the ability to communicate succinctly and accurately to customers
• Strong customer service ability
• Proficient at solving complex problems
• Ability to handle stressful situations in a trading environment
• Must be team oriented and team driven
• Ability to be hands on and quickly learn
• Strong technical product and investment knowledge across wealth management segments
• Experience in Wealth Management, Asset Management, or other financial trading systems and environments
• FIX protocol knowledge a plus
• Bachelor’s degree in a technical or engineering concentration (Computer Science, Information Systems, Computer Engineering) with a business focus OR Business-related degree with significant exposure to Information Systems, Computer Science or Computer Engineering

Send us your resume and a brief note about who you are and why you want to join the Flyer team to: hr@flyerft.com